Welcome to Gladstone
for new residents
for new residents
As a new resident to Australia, we heartedly welcome you. The Gladstone Region is located some 550 kilometres north of Brisbane, which is the capital city of Queensland. Gladstone Region is a unique area where tourism, business, community, environment and major industry co-exist in harmony. The Region has many beautiful and exciting places to enjoy, from our pristine beaches to our wonderful array of national parks. We hope you will love your new life here and soon feel at home
We understand that interstate and international migration is one of the most stressful things you can do. You and your family will be experiencing many changes and the issues that you face as you begin your new life in Australia and Gladstone are complex and varied.
It is important that you get to know your community and try to make friends. Joining social groups or volunteering. If you are from overseas, becoming involved in your community may help improve your language skills as well as alleviate feelings of insecurity or sadness at leaving the familiarity of your home, country and friends. Remember, you are not alone, other migrants or people from different parts of Australia may have similar feelings, and meeting up with them may help.
Welcoming Intercultural Neighbours Inc. (WIN) is a non-for-profit organisation that supports the culturally diverse Central Queensland population. WIN has been established to assists new residents and their families integrate confidently into their communities. The organisation provides support, information sessions, education and training, orientation programs, referrals, resources development and provision, and events planning and promotion.
It seeks the participation of local and new residents who are willing to collaborate, integrate, and enrich their lives by coming closer to other cultures and to the their community. WIN also provides a number of services to businesses, industry and other community organisations such as cultural awareness packages and integration activities.
“‘Welcome to Gladstone” is a volunteer project aims to help…
You’ll find these information
Weather
Average Temperatures in the Celsius scale
January 31° – 22° February 31° – 22°
March 30° – 21° April 28° – 19°
May 25° – 17° June 23° – 14°
July 22° – 13° August 24° – 14°
September 26° – 16° October 28° – 18°
November 30° – 20° December 31° – 21°
Introduction
Australia has four seasons
Summer: December – February
Autumn: March – May
Winter: June – August
Spring: September – November
Average Temperatures in the Celsius scale
January 31° – 22° February 31° – 22°
March 30° – 21° April 28° – 19°
May 25° – 17° June 23° – 14°
July 22° – 13° August 24° – 14°
September 26° – 16° October 28° – 18°
November 30° – 20° December 31° – 21°
I am very pleased and proud to see the Welcome to Gladstone project coming into reality thanks to the efforts of three of our wonderful volunteers: Sue Churchill, Antonella Villa and Dalia El Seddik. Thank you very much ladies. We all went through the adaptation process when moving to a new place, when all is new and we don’t have many friends or acquaintances to reach out to when we need information about the city and its facilities, services and shops. We also longed for social interaction and wanted to meet people. The good news is that the newcomers do not need to walk the same path as us. They now have the “Welcome to Gladstone” resource, where they can find the answers to their enquiries and even suggested places where they can go and make new friends as well.
I would like also to invite our new Gladstone residents, to come and visit Welcoming Intercultural Neighbours – WIN, where you will find friendly staff and volunteers, who will give you a hand and offer you a safe environment where to volunteer and meet people from all over the world. I personally coming from Peru, when I arrived in Gladstone met people through WIN from my country and many others who I formed relationships with for life. We are a big multicultural family who support each other and are happy to embrace more new members who will enrich our Gladstone and Australian community.
Welcoming Intercultural Neighbours Inc. (WIN) is very proud and appropriately placed to be able to offer this wonderful resource for all new residents to Gladstone.
I can personally vouch for the immense value of having such a practical and useful resource for new arrivals to Gladstone. I hail from the Republic of Ireland where I was born and bred and have had the pleasure to work and live in different locations both in Australia and overseas. One constant and notable stress point, when moving to a new location is the initial orientation and settling in phase. A pleasant / welcome introduction to a new city / region can leave a lasting favourable impression.
This resource has been developed through the eyes and experiences of those who have arrived before you. This resource is regularly reviewed and updated. I hope that the unveiling of the ‘Welcome to Gladstone’ project during the coronavirus (COVID-19) pandemic sends a positive message of hope, inclusion and welcome to all new arrivals to Gladstone. I would like to share the following Irish Welcome Quote and I would like to bestow it to you:
from Egypt
We all need to FEEL WELCOMED in order to be able to be opened to our opportunities, capabilities, to have the energy to start with fresh perspective, grab the chances that come across our way and continue on our destiny. I found WIN through a friend’s advice, and I was gifted by finding it.
Welcome everyone, we welcome you with open arms to Gladstone, revealing to you part of its secrets, a place you will enjoy being in if you give it and yourself the chance to enjoy it.
from Italy
I moved to Gladstone because of work and I didn’t expect to find way more than industries and fishing spots. Gladstone has an incredible beauty, a friendly community and it is the perfect place for an enjoyable lifestyle.
When I came across the Welcome Pack project I was very excited about the idea of working on something that aims to help new residents to feel welcomed and to connect them to the community.
from Australia
Gladstone is a proud intercultural city, where everyone is welcomed and appreciated regardless of their origin, beliefs, or cultural or linguistic heritage. I very much enjoyed working with Dalia and Antonella on this wonderful project. I have recently joined the committee of WIN and look forward to what the future may bring.
Gladstone Region is a friendly, hospitable, vibrant, durable and prosperous community that acknowledges, values and appreciates cultural, social, economic and linguistic contributions from newcomers to the Region.
Gladstone Region, given its significant history as an industrial ‘engine room’ of Queensland, is strengthened by the continuous “community transfusion” of newcomers and the way they and their families interact in community life. Furthermore, it is important to highlight our community’s social inclusion capacity when encouraging all residents to participate and interact with one another to increase community cohesiveness.
The ongoing social transformation with the “Region of Choice” has also improved our inherited community resilience, sense of place and belonging.. These all are the main principles that underpin the preservation of our community values. In order to ensure the sustainability of those community values from one generation to another, our community has developed and implemented a set of non-negotiable community behaviour standards, which apply for all individuals in our community (new and traditional residents).
Some of behaviours that will not be tolerated and therefore, our community has taken a stand against include:
Personal safety and the right to live a lifestyle without fear or discrimination is vitally important to Gladstone Region residents. Therefore, as a resident our expectation is your behaviour will be conducted in a manner that is acceptable to the Gladstone community
Domestic and family violence and abuse: (Including physical violence, damage to property, non- consensual sexual contact, financial control, emotional manipulation and abuse, or threats to commit any of the above)
Sexual Assault: (Any non-consensual sexual activity)
Child abuse: (Including physical emotional or sexual mistreatment of children
Other violence or threats of violence: (Including physical or verbal force against others)
Racial, religious, disability, sexual orientation or age harassment and/or other hate-related behaviour: (Including physical attacks, threats of attack, and verbal abuse and insults)
Before European settlement, the Gladstone region was home of the Toolooa (or Tulua), Meerooni and Baiali (or Byelle) Aboriginal tribes.
In May 1770, the HM Bark Endeavour, under the command of James Cook, sailed by the entrance to Gladstone Harbour under the cover of darkness.
Matthew Flinders, during his 1801-1803 circumnavigation of Australia, became the first recorded European to sight the harbour in August 1802. He named the harbour Port Curtis, after Admiral Roger Curtis, a man who was of assistance to Finders a year earlier at the Cape of Good Hope.
John Oxley conducted further exploration of the harbour and surrounding countryside in November 1823. Oxley was dismissive of the region, noting the harbour was difficult to enter, the countryside was too dry, and the timber useless for construction purposes.
Nevertheless, a colony was eventually established at Port Curtis. Colonel George Barney’s expedition was eventful. On January 25, 1847, the Lord Auckland, carrying 87 soldiers and convicts, arrived off the southern entrance of Port Curtis and promptly ran aground on shoals off the southern tip of Facing Island.
The settlers spent seven weeks on the island before being rescued by the supply ship Thomas Lowry and delivered to the intended site of settlement, the region now known as Barney Point. Settlers began to arrive looking for grazing land. On January 30, at a proclamation ceremony, Barney was sworn in as Lieutenant Governor of the colony of North Australia.
The convict settlement lasted barely two months. A change of government in Britain ordered the withdrawal of Barney and the settlers. But interest in the region remained.
By 1853, Francis MacCabe was surveying the site of a new town on the shores of Port Curtis. Maurice O’Connell was appointed government resident in 1854, resulting in an influx of free settlers as land became available throughout the region. In 1863, the town became a municipality with Richard Hetherington elected Gladstone’s first mayor.
The fledgling town was named after the British Prime Minister Will Ewart Gladstone and has a 19th-century marble statue on display in its town museum. Development of Gladstone was slow until 1893, when a meatworks was established at Parsons Point. In 1963, Queensland Alumina Limited was established its alumina refinery on the site of the old meatworks.
Gladstone’s port facilities were expanded and the city launched into an era of industrial development and economic prosperity.
Gladstone has the reputation of being a friendly Community.
If you feel like socialising we have some meetings and activities to suggest to you:
Every month WIN hosts the Language Café at the Gladstone Library. It is a place where you can learn, meet people from all around the world and share your culture with others.
This is a FREE EVENT and anyone and everyone is welcome, including children and families. For more information email office2@win-australia.org.au or check the facebook page for the next event.
https://www.facebook.com/events/429971520941130/
Gladstone QLD Parkrun
If you like Nature and Outdoor activities maybe you would like to join the Gladstone Parkrun.
Parkrun organise free, weekly, 5km timed runs around the world. They are open to everyone, free, and are safe and easy to take part in.
These events take place in pleasant parkland surroundings and we encourage people of every ability to take part; from walkers or those taking their first steps in running to Olympians; from juniors to those with more experience.
For more info about the Parkrun in Gladstone check the link below: https://www.parkrun.com.au/gladstoneqld/
Women’s Social Meetups Gladstone
Women’s Social Meetups Gladstone is for women who want to meet and socialise with other women
Check the facebook page for info and events:
https://www.facebook.com/groups/1077381285658789/
Friendship Corner
Friendship corner is a new program designed and facilitated by Welcoming Intercultural Neighbours Inc. (WIN) volunteers. Created to support new residents of Gladstone to find new friends and build supportive connections, the program offers information about the services and facilities available within the Gladstone Region. The program was recently launched and included people from diverse backgrounds – including locals and new residents, who came together at the Gladstone Inclusion Centre for a wonderful morning tea where new friendships were established.
Friendship Corner is a free event held on the last Tuesday of each month (10am to 11.30am) at the Gladstone Inclusion Centre at 21 Off Street, Gladstone. All are local and new residents are encouraged to attend.
EMERGENCY: Dial 000
Calls to 000 are free. Only ring 000 if you are seeking an urgent emergency response from Police, Fire or Ambulance Services. When reporting an emergency by calling 000 the telephone number and address you are calling from may be given to the Emergency service so they can respond quickly. The content of calls to 000 is recorded and may be disclosed in accordance with relevant legislation.
Text Emergency Call – Dial 106 For hearing and/or speech impaired or deaf people.
The following numbers are for non-urgent matters only. (In case of emergency call 000)
Emergency Services
Police Link: 131 444, you will speak with specifically trained Policelink Client Service Officers who can assist you with your non-urgent incident report or your general Queensland Police Service enquiry. Types of non-urgent crimes: wilful property damage, stealing offences, break and enters, stolen vehicles and lost property.
Rural Fire Service: 4938 4738, QFRS Rural Operations. To report a bush fire burning phone 000. To light fire in the open you will need a fire permit. QFRS will give you the numbers for your local Fire Warden and Rural Fire Brigade.
Queensland Fire & Rescue Service: Emergency 000, non-emergency 4979 6589, Gladstone Fire Station offer community Safety Advice and advice on smoke detectors.
Queensland Ambulance Service: Emergency 000, non-emergency 13 12 33, Pre hospital care, Community education, Baby capsule hire.
Gladstone Hospital: Park Street, Gladstone, 4971 3713
Poison Information Centre: 24 hour advice, 4971 3713
Volunteer Marine Rescue: 4972 333
National SES: 13 25 00
For a comprehensive list of all Local Emergency Services refer to the Community Services Directory http://www.gladstonecommunitydirectory.com.au, or the Queensland Government website http://www.emergency.qld.gov.au
The Gladstone Regional Council has adopted a revised Local Disaster Management Plan (LDMP) on September 2013. This plan has been prepared utilising the principles of disaster management such as cyclones, bushfires and flooding, whereby generic arrangements are planned for to enable a response to a number of threats and minimise the effect of disasters and enable Council, Police, Emergency Services and other agencies involved in disaster management to respond appropriately to events as they arise.
For further disaster information visit our Council’s website https://www.gladstone.qld.gov.au/disaster-information
Please note: If you are driving and an emergency vehicle is approaching you from behind with their emergency lights flashing and their sirens activated, you must move to the left to allow the emergency vehicles to more forward.
A copy of the Community Services Directory can be collected from WIN office or from the Gladstone Regional Council Community Engagement Centre at 142 Goondoon Street, Gladstone or find on website http://www.gladstonecommunitydirectory.com.au
In this directory you will find information of the whole Gladstone Region on the following:
Art galleries, museums, parklands, shows and events, visitor information services
Federal and State members of Parliament
Early learning centres for children pre-kindergarten and day-care
Covering a range of services, public housing, retirement villages, disability services, seeking employment, financial and legal advice, health services, Indigenous support, mental health, multicultural associations, senior care, support groups, volunteering, welfare assistance
Youth support, Kindergartens, primary schools, secondary schools, tertiary schools
Ambulance, fire service, hospitals, marine rescue, police, state emergency services, poisons information centre
Mayor and councillor contact details, aquatic centres, art and cultural services, community services, customer service centres, parks and recreation, public libraries
Places of worship, social groups
For children under school age who interact with other children with parents attending
Animals, art, crafts and literacy, bands, bridge, bushwalking, cadets, car clubs, chess, conservation and environment, dance, genealogy, historical, hobbies, horticulture, men’s shed, multicultural groups, music, opera and theatre, photography, public speaking, scouting and guiding, senior groups, social groups, youth groups,
Athletics, Australian rules football, basketball, BMX, boating, fishing and yachting, boxing, canoes, cricket, croquet, cycling, darts, fitness, golf, gun clubs, gymnastics, hockey, horse riding, indoor bowls, indoor sports, lawn bowls, lifesaving, martial arts, motor sport, netball, rodeo, rugby league, skiing – water, soccer, softball, sporting organisations, swimming, tennis and squash, touch football, volleyball
Community photos here
Coles
We have one Coles store in Gladstone. Coles is one of the major supermarkets in Australia.
Check out their website for details on products, address and opening hours here
Drakes – Sun Valley
Website: https://drakes.com.au for food products and special prices. When on the website click on stores and type Gladstone 4680 for address and opening times.
Spar
There are 2 stores in Gladstone. Website: https://www.spar.com.au – click on stores & catalogues, type Gladstone Qld for addresses and opening times.
Woolworths
We have three Woolworths stores in Gladstone. Woolworths is also a major supermarket in Australia
Check out their website for details on products, addresses and opening hours here
Aldi
Aldi sells a range of grocery items, including produce, meat & dairy. On Wednesday and Saturdays they have weekly Special Buys. Aldi also sells clothes, toys, house products and more which is usually only available for one week, they then change the products. The Aldi store in Gladstone does not sell alcohol.
Check out their website for details on products, address and opening hours here. When online click store locator and type in postcode – 4680
Flavourin International Grocery
Has several different food from different countries.
Address: 5/11 herbert Street, Gladstone Central
Open 7 days per week. Monday – Saturday 9.30am – 6.00pm and Sunday 9.30am – 2.00pm
Dante’s Store
An Asian grocery store
73 Toolooa Street, South Gladstone
Open 7 days per week. Monday – Friday – 8.00am – 7.00pm. Saturday and Sunday 8.00am – 2.00pm
Kin Kora Shopping Centre
This is our main shopping centre. It is on two sides of a major highway, accessible to both sides by driving or walking under the highway.
Look on their website for types of shops in the complex, opening hours and address here
Gladstone Square Shopping Centre
Look on their website for types of shops in the complex, opening hours and address
Gladstone Central Shopping Centre
Look on their website for types of shops, entertainment and businesses in the complex and address
Gladstone CBD
Gladstone CBD in Goondoon Street has retail shops, restaurants and businesses.
People in Australia usually keep their money in a bank, building society or credit union. Australians also use bankcards and credit cards for many purposes.
It is advisable to open a bank account within 6 weeks of your arrival, as you usually need only your passport and Australian address as identification. After six weeks normal identification requirements apply.
A full list of banks with their addresses and phone numbers are available in the Yellow Pages of the telephone directory in the section titled Banking or Other Financial Services. Or, you can access it online here
You can buy or rent houses and home units (flats/apartments) from private owners or through real estate agents.
Properties for Rent
Properties for rent are advertised on the internet and lists of available properties are available from real estate agencies. Website www.realestate.com.au. Click on rent and in the search section type Gladstone-greater region, QLD.
You should arrange to inspect the property you are interested in before completing an application form. Most agents require a deposit of one week’s rent to be paid with your application, this then becomes your first week’s rent. The deposit is refunded if your application is unsuccessful. If your application is successful and you decide not to take the property, your deposit could be forfeited. Prior to moving into a property, you will have to pay a security bond (usually four weeks rent) and at least two weeks rent in advance. As a tenant, you have rights and obligations. An information booklet is available from the Tenant Advice and Advocacy Service located at the Gladstone Regional Council’s Community Engagement Centre, 142 Goondoon Street, Gladstone, or the Residential Tenancies Authority website: www.rta.qld.gov.au
The Tenant Advice and Advocacy Service is available to assist tenants to assert their rights in their negotiations with lessors and real estate agents, through advocacy, provision of information, advice and referral. Telephone 4976 6360 for an appointment.
Purchasing a property
Homes for sale are usually advertised in newspapers and on the internet www.realestate.com.au. Click on buy and in the search section type Gladstone-greater region, QLD. A free catalogue advertising housing for sale is available from most real estate agents.
If you decide to build your own home, you will need to discuss your plans with architects and builders. Licenced contractors should carry out all building and related work.
Banks and other financial institutions such as building societies, credit unions, similar organisations or finance brokers may lend funds for you to purchase or build a property to live in.
Solicitors can assist you with contract advice. Architects, builders, solicitors, real estate agents, banks, credit unions and building societies are listed in the telephone directory.
First Home Owner Grant
The Queensland First Home Owners’ Grant is a state government initiative to help first home owners to get their new first home sooner. This is a federal initiative that is administered and funded by the state government to offset the impact of your first home purchase. For further information, please go to:
https://www.qld.gov.au/hoursing/…home/…/qld-first-home-grant/apply-first-home-grant
Transport
Transport options in Gladstone include:
What type/s of transport you will need will be dependent on where you choose to live, work and play.
Transport photos here
Driving Privately Owned Motor Vehicles
Driving
In Australia cars are driven on the left side of the road.
Speed limits allowed are listed in kilometres and hours, and are signposted at regular intervals. Driving over the speed limit is an offence, and you could be charged by the Queensland Police, have to pay a fine, lose demerit points or even your licence.
Generally speed limits are:
Highway 100km/h (unless otherwise stated)
Main Roads 60km/h (unless otherwise stated)
Built up Areas 50km/h (unless otherwise stated)
School Zones 40km/h (before and after school)
The Drink Driving limit for Open License holders is 0.05 (Legal Blood Alcohol Concentration). Some other licence categories have a no alcohol limit 0.00. To keep below 0.05 men should have no more than 2 standard drinks in the first hour, and one standard drink each hour thereafter. For women the limit Is no more than 1 standard drink each hour.
There is also zero tolerance for driving under the influence of Illegal Drugs. Please note prescribed or over the counter medications may also affect your ability to drive.
www.qld.gov.au/transport/safety/road-safety/drink-driving/blood-alcohol
www.qld.gov.au/transport/safety/road-safety/drink-driving/drugs
Apply for a Driver’s Licence
If you have a driver’s licence from another state or country, in English or with an official translation, you are allowed to drive for your first three months as a resident in Australia. After the three months, if you want to continue to drive, you will need to obtain a Queensland driver’s licence, which may require you to pass knowledge, practical driving and eyesight tests. If you fail your test your current licence is cancelled and you can apply for another test. Driver’s licences are issued by the Department of Transport
To apply for a Queensland Licence, you will need to supply three forms of identification. A list of official identification is found on the Dept. of Transport website.
For further information see the Qld Government Dept. of Transport website:
http://www.transport.qld.gov.au/
Queensland Transport Office in Gladstone is located at 2 Paterson Street, Gladstone
Phone: 4978 4144
Registration & Insurance
All vehicles must have current registration (also called rego) and third party insurance. Vehicle registration is only payable to the Department of Transport and Main Roads; you can however choose which insurance body you wish to use for third party insurance cover. Please note third party insurance only covers you for any injuries your car causes to other road users if you are at fault in a motor vehicle accident, not the cost of damage to the other person’s vehicle or property. If you wish to cover your own vehicle for damage, as well as for any damage you may cause to the property of others you will need to take out comprehensive insurance, with the insurer of your choice.
New & Used Cars
Vehicles for sale can be found in car dealerships, through the newspaper, online etc. When purchasing a registered used vehicle, the vendor must display a safety certificate, which guarantees the potential buyer that the car for sale has been tested and is safe to drive.
Hire Cars
For companies that hire cars see Car &/or Minibus Hire in the Yellow Pages of the telephone directory.
Taxis
Gladstone Area only
Blue and White Taxis 131 008
Please note that taxis and Uber are very busy around school pick up time. Book well in advance if you require any at this time.
Public Transport – Buses
Buslink 4972 1670
Information on routes, bus timetable are available at:
http://www.buslinkqld.com.au/gladstone/gladstone.htm
You could also ring Buslink for help regarding where you want to go and at what time.
Public Transport – Trains
Qld Rail provides train services to north and south of the Gladstone Region. For information on fares and services phone Qld Rail on 1300 131 722 or access their website:
http://www.queenslandrail.com.au/RailServices/Traveltrain/Pages/Traveltrain.aspx
Privately Owned Transport Providers – for travel outside the Gladstone Region
Buses
Greyhound Australia 1300 473 946 http:/www.greyhound.com.au/
Planes
Qantas 13 13 13 http://www.qantas.com.au/
Virgin 13 67 89 https://www.virginaustralia.com/au/en/
Alliance Airlines has a partnership with Virgin and this is who you will fly with. Booking is done through above website
Cycling/Walking
In Queensland cyclists are bound by many of the same road rules as motor vehicle drivers. There are however some additional rules for riding a bicycle, including wearing an approved, correctly fitted and fastened bike helmet at all times. For other specific rules relating to bicycles see the Dept of Transport’s website:
For suggested cycling and walking areas around the Gladstone Region, please go to the Gladstone Region Council’s website for maps.
https:/www.gladstone.qld.gov.au/cycling-walking#maps
Medicare
The Australian Government provides help with medical expenses through a scheme called Medicare. Most Australians have a Medicare Card, which entitles the card holder to free or subsidised medical assistance in the public system. Permanent residents are eligible to join Medicare and gain immediate access to health care services and programs such as free public hospital care, help with the cost of out-of-hospital care and subsidised medicines.
To apply for a Medicare card, you will have to go to your nearest Medicare office.
The Medicare office in Gladstone is situated at 164 Goondoon Street, phone 13 24 68.
Website: humanservices.gov.au, then type Gladstone Office Queensland in the Search box. Click on arrow at Find Us. Type in Gladstone QLD 4680 in the Locate box.
Private Health Insurance
Access to private health insurance has become a key point of interest for families arrive from overseas as well as Australian residents.
A useful site to browse for information is https://www.privatehealth.gov.au/
A useful site to browse for information about the Australian Health System is:
https://www.health.gov.au/about-us/the-australian-health-system
The Medicare and Pharmaceutical Benefits Scheme Information Kit is for new arrivals to Australia and has information about our main health programs, including Medicare and the Pharmaceutical Benefits Scheme (PBS). The kit is translated into 19 community languages and has useful information for everyone, even if they have lived in Australia for some time. Visit website: http://www.medicareaustralia.gov.au/public/migrants/language/index.jsp
Public Hospitals
Public Hospitals provide an Accident and Emergency Department that can be accessed 24 hours per day, seven days per week in emergency situations, or where other services are not available. In non-emergency cases and where services are unavailable please access a doctor.
Temporary residents have to pay an up-front fee. If you attend the Emergency unit; you may be able to claim this on your private health insurance.
If you are admitted to hospital, temporary residents may face daily costs and additional charges for services received while you are in hospital. This could add up to a significant amount, so do not hesitate to talk to someone to make arrangements if you are unable to pay the fees up front. You are unable to choose your own doctor when you enter the public hospital system. Should you use a private hospital you will be able to choose your own doctor.
Your local public hospital phone number is: Gladstone Hospital 4976 3200
Their website is https://www.health.qld.gov.au/cq/hospitals/gladstone
Private Hospitals
We no longer have a private hospital in Gladstone. The closest private hospital is in Rockhampton, 1 hour and 30minutes drive or accessible by bus. Details of these hospitals are available in The Yellow Pages phone book.
Medical Practitioners (Doctors)
Doctors are located in medical practices throughout the Gladstone Region. There is no rule governing how much doctors can charge you for a service, so you should always ask what the cost will be when making an appointment.
Permanent residents need to bring their Medicare card with them when attending medical appointments.
A full list of doctors is available in the Yellow Pages of the telephone directory, in the section titled Doctors – Medical Practitioners.
Types of Medical Practices:
Bulk Billing – The practice charges the Government for providing a medical service so the client does not need to pay anything. Not all doctors will bulk bill and will charge you for payment immediately. Ask the practice what they do when you make an appointment.
For further information on bulk billing please refer to
https:www.healthdirect.gov.au/bulk-billing-for-medical-services
Specialist Medical Practitioners
To access a Specialist Medical Practitioner, you will need to obtain a referral letter from your doctor before you can make an appointment.
Allied Health Services
Generally, appointments with allied health services (dentists, optometrists, physiotherapists, etc) are not covered by Medicare. However, some services may be wholly or partly covered by private health insurance.
There is no rule governing how much health services can charge you for a service, so you should always ask what the cost will be when making an appointment. You can also check with your private health insurance provider what if any costs of the service will be covered by your health fund, and if the health fund has a preferred supplier. Using a preferred supplier generally results in you receiving a greater refund from your private health insurance.
For more information go to website https//healthdirec.gov.au/allied-health
A full list of allied health services is available in the Yellow Pages of the telephone directory listed under each specific profession, e.g. dentists, physiotherapists etc.
Pharmacies (Chemists)
Chemists are located through the Gladstone Region. Whilst Chemists can supply a range of over the counter medications, many you cannot access without a prescription from your doctor.
Prices vary from chemist to chemist and if you have prescriptions that need to be filled regularly it may be worth your while finding the chemist that can supply your medication at the cheapest price. Another way to decrease the cost of medications is by choosing to use generic rather than brand name drugs. Generic drugs are generally less expensive than brand name drugs although they are almost chemically identical, and meet Australian standards for safety and effectiveness. You can ask your doctor or your pharmacist if there is a generic drug you can use as an alternative to a brand name.
A full list of pharmacies is available in the Yellow Pages of the telephone director, in the section titled Pharmacies – Pharmacists. Or, you can access it online here
Everyone who receives an income in Australia needs Tax File Number. Income includes wages or salary from a job, money earned from investments, and government payments.
If you are a permanent or temporary resident in Australia you can apply for a Tax File Number online at any time after entering Australia.
Website: https://www.ato.gov.au /Forms/TFN—application-for-individuals/
To apply online you must have a valid passport or relevant travel documents, must be authorised to work in Australia by the Department of Home Affairs, have a valid student visa, or allowed to stay here indefinitely, and be in Australia when you lodge your application.
When applying online the Tax Office will compare your personal details with Department of Home Affairs’ records. When the Tax Office have validated your details they will give you a receipt number.
Please note free internet access is available to all Gladstone Regional Council Libraries and WIN Inclusion Centre
Apply For a Job
There are employment agencies in the Gladstone region that you can use when looking for a job. Those agencies provide up-to-date information about jobs available.
To register there you will be given some forms to complete. You will have to provide agencies with your contact details and resume, or you can start looking for a job on the internet.
A full list of employment agencies are available in the Yellow Pages of the telephone directory, in the sections titled Employment – Labour Hire Contractors and Employment Services. Government funded employment agencies can be found in the Community Services Directory.
Get You Skills Recognised
In Australia no single authority assesses or recognises all overseas qualifications. Many professional, government and other organisations are involved, depending on the type of qualification or occupation and whether the assessment is for the purpose of migration or employment in a particular State or Territory of Australia.
Please note that Skill Assessments are not an assessment of your suitability for employment or the likely success or failure of you obtaining Australian residency status.
For more information go to website https://www.ato.gov.au/jobs/finding/specific/migrant/skills
Employee entitlements and awards
All private sector employers in Queensland are covered by the Fair Work national workplace relations system. As an employer, you must provide your employees with the minimum entitlements under this system, or you could face penalties.
The Fair Work system outlines a set of minimum National Employment Standards (NES), modern awards, a national minimum wage, and unfair dismissal laws.
All Australian workers covered by the NES are provided 10 minimum entitlements regards:
For further information please check: http://www.business.qld.gov.au/business/employing/employee-rights-awards-entitlements/entitlements-awards Or https://www.fairwork.gov.au/
Childcare Services Australia
The Gladstone Region has a variety of Child Care Services including Child Care Centres, a Family Day Care Program, Vacation Care Program, and before school and after-school programs.
Approved child care is child care that has been approved by the Australian Government for Child Care Benefit (CCB) purposes because it meets certain standards and requirements. To get a complete list of approved child care services in the area, or to obtain information on vacancy details please contact the Child Care Access Hotline on 1800 670 305.
If you are looking for approved child care services, you can use the following link to find information about the services in this area (contact details and fees):
https://www.acecqa.gov.au/resources/national-registers
Child care centres are listed in the Community Services Directory.
In Queensland the Education system is organised as follows:
The school year runs from the end of January to mid-December. It is divided into two semesters (with two terms in each) and vacation breaks for Easter, Winter, Spring and Summer. School is compulsory for children aged between five and 17 years inclusive (earning or learning).
For more information visit website https://qld.gov.au/education/international/qualifications/school/system
Kindergarten
Attendance in kindergarten is not compulsory. It provides an opportunity for you to introduce your child to a pre-school environment. Kindergarten is available on a two or three day a week basis and is offered both at Kindergartens and some Day Care Centres. Fees are payable. Kindergarten groups can get heavily booked and it is wise to enrol your child as early as possible by contacting the centre of your choice.
Kindergartens are listed in the in the Community Services Directory.
Prep
It is not compulsory for your child to attend the Prep year as soon as they are old enough—5 by 30 June in the year they enrol. You can delay their entry by 1 year if you feel they are not ready, but when they start school, they should still start in the Prep year. Prep is the first full-time year of school offered at primary schools. Prep provides the foundation for your child’s success at school.
Primary School
Primary schools provide the first six years of compulsory education. Your child can be enrolled at your local state school from late January in the year they turn six.
Secondary/High School
Secondary schools provide a further four years of compulsory education (Years 7-10) and two years of post-compulsory education (either earning or learning).
Public and Private Schools
You can choose to have your children educated in public (state government) or private (independent) schools throughout the country. Public schools do not charge tuition fees.
The parents and citizens’ associations of most schools, however, ask parents/caregivers for a financial contribution. This may be used to provide extra resources, such as art materials or sporting equipment. The amount varies from school to school.
Secondary schools will charge a yearly fee for hire of text books; use of Internet etc, or the option is available to purchase new text books. In most schools, parents are responsible for providing such items as stationery and uniforms. Parents also bear the costs of sending their children on school excursions and to camps and for participating in extracurricular activities.
Most Private schools fall into one of two categories: schools administered by the Catholic Education Office and independent schools of other religious persuasions administered by their own boards. Private or independent schools have their own fee structure and receive a subsidy from both Federal and State governments.
To enrol your child in a school, contact the school by telephone or in person. You will need to take your visa or entry to Australia documents, proof of their date of birth and any papers, including school reports relating to their previous education. You may also need to show immunisation documents.
TAFE
Gladstone TAFE is part of Central Queensland University. CQUniversity Australia is a registered training organisation and through the Vocational Education and Training in Schools (VETiS) program, offers Year 11 and 12 high school students the opportunity to study a range of vocational education and training (VET) courses as part of their Queensland Certificate of Education (QCE). Students have the option to choose between Certificate I, II and III level courses in a wide variety of study areas.
Set Plan (Senior Education and Training Plan) – https://studentconnect.qcaa.qld.edu.au
School Based Apprenticeships and Traineeships
Special Education Services
May be available to support students and children with disability by providing visiting or outreach support to state and non-state schools, childcare centres and kindergartens
https://education.qld.gov.au/students/students-with-disability
Rosella Park School
This school provides a specialised and challenging curriculum for students with moderate to severe intellectual impairments, whose ages range from five to eighteen years.
People in Australia usually keep their money in a bank, building society or credit union. Australians also use bankcards and credit cards for many purposes.
It is advisable to open a bank account within 6 weeks of your arrival, as you usually need only your passport and Australian address as identification. After six weeks normal identification requirements apply.
A full list of banks with their addresses and phone numbers are available in the Yellow Pages of the telephone directory in the section titled Banking or Other Financial Services. Or, you can access it online here
You can buy or rent houses and home units (flats/apartments) from private owners or through real estate agents.
Properties for Rent
Properties for rent are advertised on the internet and lists of available properties are available from real estate agencies. Website www.realestate.com.au. Click on rent and in the search section type Gladstone-greater region, QLD.
You should arrange to inspect the property you are interested in before completing an application form. Most agents require a deposit of one week’s rent to be paid with your application, this then becomes your first week’s rent. The deposit is refunded if your application is unsuccessful. If your application is successful and you decide not to take the property, your deposit could be forfeited. Prior to moving into a property, you will have to pay a security bond (usually four weeks rent) and at least two weeks rent in advance. As a tenant, you have rights and obligations. An information booklet is available from the Tenant Advice and Advocacy Service located at the Gladstone Regional Council’s Community Engagement Centre, 142 Goondoon Street, Gladstone, or the Residential Tenancies Authority website: www.rta.qld.gov.au
The Tenant Advice and Advocacy Service is available to assist tenants to assert their rights in their negotiations with lessors and real estate agents, through advocacy, provision of information, advice and referral. Telephone 4976 6360 for an appointment.
Purchasing a property
Homes for sale are usually advertised in newspapers and on the internet www.realestate.com.au. Click on buy and in the search section type Gladstone-greater region, QLD. A free catalogue advertising housing for sale is available from most real estate agents.
If you decide to build your own home, you will need to discuss your plans with architects and builders. Licenced contractors should carry out all building and related work.
Banks and other financial institutions such as building societies, credit unions, similar organisations or finance brokers may lend funds for you to purchase or build a property to live in.
Solicitors can assist you with contract advice. Architects, builders, solicitors, real estate agents, banks, credit unions and building societies are listed in the telephone directory.
First Home Owner Grant
The Queensland First Home Owners’ Grant is a state government initiative to help first home owners to get their new first home sooner. This is a federal initiative that is administered and funded by the state government to offset the impact of your first home purchase. For further information, please go to:
https://www.qld.gov.au/hoursing/…home/…/qld-first-home-grant/apply-first-home-grant
Transport
Transport options in Gladstone include:
What type/s of transport you will need will be dependent on where you choose to live, work and play.
Transport photos here
Driving Privately Owned Motor Vehicles
Driving
In Australia cars are driven on the left side of the road.
Speed limits allowed are listed in kilometres and hours, and are signposted at regular intervals. Driving over the speed limit is an offence, and you could be charged by the Queensland Police, have to pay a fine, lose demerit points or even your licence.
Generally speed limits are:
Highway 100km/h (unless otherwise stated)
Main Roads 60km/h (unless otherwise stated)
Built up Areas 50km/h (unless otherwise stated)
School Zones 40km/h (before and after school)
The Drink Driving limit for Open License holders is 0.05 (Legal Blood Alcohol Concentration). Some other licence categories have a no alcohol limit 0.00. To keep below 0.05 men should have no more than 2 standard drinks in the first hour, and one standard drink each hour thereafter. For women the limit Is no more than 1 standard drink each hour.
There is also zero tolerance for driving under the influence of Illegal Drugs. Please note prescribed or over the counter medications may also affect your ability to drive.
www.qld.gov.au/transport/safety/road-safety/drink-driving/blood-alcohol
www.qld.gov.au/transport/safety/road-safety/drink-driving/drugs
Apply for a Driver’s Licence
If you have a driver’s licence from another state or country, in English or with an official translation, you are allowed to drive for your first three months as a resident in Australia. After the three months, if you want to continue to drive, you will need to obtain a Queensland driver’s licence, which may require you to pass knowledge, practical driving and eyesight tests. If you fail your test your current licence is cancelled and you can apply for another test. Driver’s licences are issued by the Department of Transport
To apply for a Queensland Licence, you will need to supply three forms of identification. A list of official identification is found on the Dept. of Transport website.
For further information see the Qld Government Dept. of Transport website:
http://www.transport.qld.gov.au/
Queensland Transport Office in Gladstone is located at 2 Paterson Street, Gladstone
Phone: 4978 4144
Registration & Insurance
All vehicles must have current registration (also called rego) and third party insurance. Vehicle registration is only payable to the Department of Transport and Main Roads; you can however choose which insurance body you wish to use for third party insurance cover. Please note third party insurance only covers you for any injuries your car causes to other road users if you are at fault in a motor vehicle accident, not the cost of damage to the other person’s vehicle or property. If you wish to cover your own vehicle for damage, as well as for any damage you may cause to the property of others you will need to take out comprehensive insurance, with the insurer of your choice.
New & Used Cars
Vehicles for sale can be found in car dealerships, through the newspaper, online etc. When purchasing a registered used vehicle, the vendor must display a safety certificate, which guarantees the potential buyer that the car for sale has been tested and is safe to drive.
Hire Cars
For companies that hire cars see Car &/or Minibus Hire in the Yellow Pages of the telephone directory.
Taxis
Gladstone Area only
Blue and White Taxis 131 008
Please note that taxis and Uber are very busy around school pick up time. Book well in advance if you require any at this time.
Public Transport – Buses
Buslink 4972 1670
Information on routes, bus timetable are available at:
http://www.buslinkqld.com.au/gladstone/gladstone.htm
You could also ring Buslink for help regarding where you want to go and at what time.
Public Transport – Trains
Qld Rail provides train services to north and south of the Gladstone Region. For information on fares and services phone Qld Rail on 1300 131 722 or access their website:
http://www.queenslandrail.com.au/RailServices/Traveltrain/Pages/Traveltrain.aspx
Privately Owned Transport Providers – for travel outside the Gladstone Region
Buses
Greyhound Australia 1300 473 946 http:/www.greyhound.com.au/
Planes
Qantas 13 13 13 http://www.qantas.com.au/
Virgin 13 67 89 https://www.virginaustralia.com/au/en/
Alliance Airlines has a partnership with Virgin and this is who you will fly with. Booking is done through above website
Cycling/Walking
In Queensland cyclists are bound by many of the same road rules as motor vehicle drivers. There are however some additional rules for riding a bicycle, including wearing an approved, correctly fitted and fastened bike helmet at all times. For other specific rules relating to bicycles see the Dept of Transport’s website:
For suggested cycling and walking areas around the Gladstone Region, please go to the Gladstone Region Council’s website for maps.
https:/www.gladstone.qld.gov.au/cycling-walking#maps
Medicare
The Australian Government provides help with medical expenses through a scheme called Medicare. Most Australians have a Medicare Card, which entitles the card holder to free or subsidised medical assistance in the public system. Permanent residents are eligible to join Medicare and gain immediate access to health care services and programs such as free public hospital care, help with the cost of out-of-hospital care and subsidised medicines.
To apply for a Medicare card, you will have to go to your nearest Medicare office.
The Medicare office in Gladstone is situated at 164 Goondoon Street, phone 13 24 68.
Website: humanservices.gov.au, then type Gladstone Office Queensland in the Search box. Click on arrow at Find Us. Type in Gladstone QLD 4680 in the Locate box.
Private Health Insurance
Access to private health insurance has become a key point of interest for families arrive from overseas as well as Australian residents.
A useful site to browse for information is https://www.privatehealth.gov.au/
A useful site to browse for information about the Australian Health System is:
https://www.health.gov.au/about-us/the-australian-health-system
The Medicare and Pharmaceutical Benefits Scheme Information Kit is for new arrivals to Australia and has information about our main health programs, including Medicare and the Pharmaceutical Benefits Scheme (PBS). The kit is translated into 19 community languages and has useful information for everyone, even if they have lived in Australia for some time. Visit website: http://www.medicareaustralia.gov.au/public/migrants/language/index.jsp
Public Hospitals
Public Hospitals provide an Accident and Emergency Department that can be accessed 24 hours per day, seven days per week in emergency situations, or where other services are not available. In non-emergency cases and where services are unavailable please access a doctor.
Temporary residents have to pay an up-front fee. If you attend the Emergency unit; you may be able to claim this on your private health insurance.
If you are admitted to hospital, temporary residents may face daily costs and additional charges for services received while you are in hospital. This could add up to a significant amount, so do not hesitate to talk to someone to make arrangements if you are unable to pay the fees up front. You are unable to choose your own doctor when you enter the public hospital system. Should you use a private hospital you will be able to choose your own doctor.
Your local public hospital phone number is: Gladstone Hospital 4976 3200
Their website is https://www.health.qld.gov.au/cq/hospitals/gladstone
Private Hospitals
We no longer have a private hospital in Gladstone. The closest private hospital is in Rockhampton, 1 hour and 30minutes drive or accessible by bus. Details of these hospitals are available in The Yellow Pages phone book.
Medical Practitioners (Doctors)
Doctors are located in medical practices throughout the Gladstone Region. There is no rule governing how much doctors can charge you for a service, so you should always ask what the cost will be when making an appointment.
Permanent residents need to bring their Medicare card with them when attending medical appointments.
A full list of doctors is available in the Yellow Pages of the telephone directory, in the section titled Doctors – Medical Practitioners.
Types of Medical Practices:
Bulk Billing – The practice charges the Government for providing a medical service so the client does not need to pay anything. Not all doctors will bulk bill and will charge you for payment immediately. Ask the practice what they do when you make an appointment.
For further information on bulk billing please refer to
https:www.healthdirect.gov.au/bulk-billing-for-medical-services
Specialist Medical Practitioners
To access a Specialist Medical Practitioner, you will need to obtain a referral letter from your doctor before you can make an appointment.
Allied Health Services
Generally, appointments with allied health services (dentists, optometrists, physiotherapists, etc) are not covered by Medicare. However, some services may be wholly or partly covered by private health insurance.
There is no rule governing how much health services can charge you for a service, so you should always ask what the cost will be when making an appointment. You can also check with your private health insurance provider what if any costs of the service will be covered by your health fund, and if the health fund has a preferred supplier. Using a preferred supplier generally results in you receiving a greater refund from your private health insurance.
For more information go to website https//healthdirec.gov.au/allied-health
A full list of allied health services is available in the Yellow Pages of the telephone directory listed under each specific profession, e.g. dentists, physiotherapists etc.
Pharmacies (Chemists)
Chemists are located through the Gladstone Region. Whilst Chemists can supply a range of over the counter medications, many you cannot access without a prescription from your doctor.
Prices vary from chemist to chemist and if you have prescriptions that need to be filled regularly it may be worth your while finding the chemist that can supply your medication at the cheapest price. Another way to decrease the cost of medications is by choosing to use generic rather than brand name drugs. Generic drugs are generally less expensive than brand name drugs although they are almost chemically identical, and meet Australian standards for safety and effectiveness. You can ask your doctor or your pharmacist if there is a generic drug you can use as an alternative to a brand name.
A full list of pharmacies is available in the Yellow Pages of the telephone director, in the section titled Pharmacies – Pharmacists. Or, you can access it online here
Everyone who receives an income in Australia needs Tax File Number. Income includes wages or salary from a job, money earned from investments, and government payments.
If you are a permanent or temporary resident in Australia you can apply for a Tax File Number online at any time after entering Australia.
Website: https://www.ato.gov.au /Forms/TFN—application-for-individuals/
To apply online you must have a valid passport or relevant travel documents, must be authorised to work in Australia by the Department of Home Affairs, have a valid student visa, or allowed to stay here indefinitely, and be in Australia when you lodge your application.
When applying online the Tax Office will compare your personal details with Department of Home Affairs’ records. When the Tax Office have validated your details they will give you a receipt number.
Please note free internet access is available to all Gladstone Regional Council Libraries and WIN Inclusion Centre
Apply For a Job
There are employment agencies in the Gladstone region that you can use when looking for a job. Those agencies provide up-to-date information about jobs available.
To register there you will be given some forms to complete. You will have to provide agencies with your contact details and resume, or you can start looking for a job on the internet.
A full list of employment agencies are available in the Yellow Pages of the telephone directory, in the sections titled Employment – Labour Hire Contractors and Employment Services. Government funded employment agencies can be found in the Community Services Directory.
Get You Skills Recognised
In Australia no single authority assesses or recognises all overseas qualifications. Many professional, government and other organisations are involved, depending on the type of qualification or occupation and whether the assessment is for the purpose of migration or employment in a particular State or Territory of Australia.
Please note that Skill Assessments are not an assessment of your suitability for employment or the likely success or failure of you obtaining Australian residency status.
For more information go to website https://www.ato.gov.au/jobs/finding/specific/migrant/skills
Employee entitlements and awards
All private sector employers in Queensland are covered by the Fair Work national workplace relations system. As an employer, you must provide your employees with the minimum entitlements under this system, or you could face penalties.
The Fair Work system outlines a set of minimum National Employment Standards (NES), modern awards, a national minimum wage, and unfair dismissal laws.
All Australian workers covered by the NES are provided 10 minimum entitlements regards:
For further information please check: http://www.business.qld.gov.au/business/employing/employee-rights-awards-entitlements/entitlements-awards Or https://www.fairwork.gov.au/
Childcare Services Australia
The Gladstone Region has a variety of Child Care Services including Child Care Centres, a Family Day Care Program, Vacation Care Program, and before school and after-school programs.
Approved child care is child care that has been approved by the Australian Government for Child Care Benefit (CCB) purposes because it meets certain standards and requirements. To get a complete list of approved child care services in the area, or to obtain information on vacancy details please contact the Child Care Access Hotline on 1800 670 305.
If you are looking for approved child care services, you can use the following link to find information about the services in this area (contact details and fees):
https://www.acecqa.gov.au/resources/national-registers
Child care centres are listed in the Community Services Directory.
In Queensland the Education system is organised as follows:
The school year runs from the end of January to mid-December. It is divided into two semesters (with two terms in each) and vacation breaks for Easter, Winter, Spring and Summer. School is compulsory for children aged between five and 17 years inclusive (earning or learning).
For more information visit website https://qld.gov.au/education/international/qualifications/school/system
Kindergarten
Attendance in kindergarten is not compulsory. It provides an opportunity for you to introduce your child to a pre-school environment. Kindergarten is available on a two or three day a week basis and is offered both at Kindergartens and some Day Care Centres. Fees are payable. Kindergarten groups can get heavily booked and it is wise to enrol your child as early as possible by contacting the centre of your choice.
Kindergartens are listed in the in the Community Services Directory.
Prep
It is not compulsory for your child to attend the Prep year as soon as they are old enough—5 by 30 June in the year they enrol. You can delay their entry by 1 year if you feel they are not ready, but when they start school, they should still start in the Prep year. Prep is the first full-time year of school offered at primary schools. Prep provides the foundation for your child’s success at school.
Primary School
Primary schools provide the first six years of compulsory education. Your child can be enrolled at your local state school from late January in the year they turn six.
Secondary/High School
Secondary schools provide a further four years of compulsory education (Years 7-10) and two years of post-compulsory education (either earning or learning).
Public and Private Schools
You can choose to have your children educated in public (state government) or private (independent) schools throughout the country. Public schools do not charge tuition fees.
The parents and citizens’ associations of most schools, however, ask parents/caregivers for a financial contribution. This may be used to provide extra resources, such as art materials or sporting equipment. The amount varies from school to school.
Secondary schools will charge a yearly fee for hire of text books; use of Internet etc, or the option is available to purchase new text books. In most schools, parents are responsible for providing such items as stationery and uniforms. Parents also bear the costs of sending their children on school excursions and to camps and for participating in extracurricular activities.
Most Private schools fall into one of two categories: schools administered by the Catholic Education Office and independent schools of other religious persuasions administered by their own boards. Private or independent schools have their own fee structure and receive a subsidy from both Federal and State governments.
To enrol your child in a school, contact the school by telephone or in person. You will need to take your visa or entry to Australia documents, proof of their date of birth and any papers, including school reports relating to their previous education. You may also need to show immunisation documents.
TAFE
Gladstone TAFE is part of Central Queensland University. CQUniversity Australia is a registered training organisation and through the Vocational Education and Training in Schools (VETiS) program, offers Year 11 and 12 high school students the opportunity to study a range of vocational education and training (VET) courses as part of their Queensland Certificate of Education (QCE). Students have the option to choose between Certificate I, II and III level courses in a wide variety of study areas.
Set Plan (Senior Education and Training Plan) – https://studentconnect.qcaa.qld.edu.au
School Based Apprenticeships and Traineeships
Special Education Services
May be available to support students and children with disability by providing visiting or outreach support to state and non-state schools, childcare centres and kindergartens
https://education.qld.gov.au/students/students-with-disability
Rosella Park School
This school provides a specialised and challenging curriculum for students with moderate to severe intellectual impairments, whose ages range from five to eighteen years.
Step 1: Open a Bank Account
People in Australia usually keep their money in a bank, building society or credit union. Australians also use bankcards and credit cards for many purposes.
It is advisable to open a bank account within 6 weeks of your arrival, as you usually need only your passport and Australian address as identification. After six weeks normal identification requirements apply.
A full list of banks with their addresses and phone numbers are available in the Yellow Pages of the telephone directory in the section titled Banking or Other Financial Services. Or, you can access it online here
Step 2: Find a Place to live
You can buy or rent houses and home units (flats/apartments) from private owners or through real estate agents.
Properties for Rent
Properties for rent are advertised on the internet and lists of available properties are available from real estate agencies. Website www.realestate.com.au. Click on rent and in the search section type Gladstone-greater region, QLD.
You should arrange to inspect the property you are interested in before completing an application form. Most agents require a deposit of one week’s rent to be paid with your application, this then becomes your first week’s rent. The deposit is refunded if your application is unsuccessful. If your application is successful and you decide not to take the property, your deposit could be forfeited. Prior to moving into a property, you will have to pay a security bond (usually four weeks rent) and at least two weeks rent in advance. As a tenant, you have rights and obligations. An information booklet is available from the Tenant Advice and Advocacy Service located at the Gladstone Regional Council’s Community Engagement Centre, 142 Goondoon Street, Gladstone, or the Residential Tenancies Authority website: www.rta.qld.gov.au
The Tenant Advice and Advocacy Service is available to assist tenants to assert their rights in their negotiations with lessors and real estate agents, through advocacy, provision of information, advice and referral. Telephone 4976 6360 for an appointment.
Purchasing a property
Homes for sale are usually advertised in newspapers and on the internet www.realestate.com.au. Click on buy and in the search section type Gladstone-greater region, QLD. A free catalogue advertising housing for sale is available from most real estate agents.
If you decide to build your own home, you will need to discuss your plans with architects and builders. Licenced contractors should carry out all building and related work.
Banks and other financial institutions such as building societies, credit unions, similar organisations or finance brokers may lend funds for you to purchase or build a property to live in.
Solicitors can assist you with contract advice. Architects, builders, solicitors, real estate agents, banks, credit unions and building societies are listed in the telephone directory.
First Home Owner Grant
The Queensland First Home Owners’ Grant is a state government initiative to help first home owners to get their new first home sooner. This is a federal initiative that is administered and funded by the state government to offset the impact of your first home purchase. For further information, please go to:
https://www.qld.gov.au/hoursing/…home/…/qld-first-home-grant/apply-first-home-grant
Step 3: Organise Transport
Transport
Transport options in Gladstone include:
What type/s of transport you will need will be dependent on where you choose to live, work and play.
Transport photos here
Driving Privately Owned Motor Vehicles
Driving
In Australia cars are driven on the left side of the road.
Speed limits allowed are listed in kilometres and hours, and are signposted at regular intervals. Driving over the speed limit is an offence, and you could be charged by the Queensland Police, have to pay a fine, lose demerit points or even your licence.
Generally speed limits are:
Highway 100km/h (unless otherwise stated)
Main Roads 60km/h (unless otherwise stated)
Built up Areas 50km/h (unless otherwise stated)
School Zones 40km/h (before and after school)
The Drink Driving limit for Open License holders is 0.05 (Legal Blood Alcohol Concentration). Some other licence categories have a no alcohol limit 0.00. To keep below 0.05 men should have no more than 2 standard drinks in the first hour, and one standard drink each hour thereafter. For women the limit Is no more than 1 standard drink each hour.
There is also zero tolerance for driving under the influence of Illegal Drugs. Please note prescribed or over the counter medications may also affect your ability to drive.
www.qld.gov.au/transport/safety/road-safety/drink-driving/blood-alcohol
www.qld.gov.au/transport/safety/road-safety/drink-driving/drugs
Apply for a Driver’s Licence
If you have a driver’s licence from another state or country, in English or with an official translation, you are allowed to drive for your first three months as a resident in Australia. After the three months, if you want to continue to drive, you will need to obtain a Queensland driver’s licence, which may require you to pass knowledge, practical driving and eyesight tests. If you fail your test your current licence is cancelled and you can apply for another test. Driver’s licences are issued by the Department of Transport
To apply for a Queensland Licence, you will need to supply three forms of identification. A list of official identification is found on the Dept. of Transport website.
For further information see the Qld Government Dept. of Transport website:
http://www.transport.qld.gov.au/
Queensland Transport Office in Gladstone is located at 2 Paterson Street, Gladstone
Phone: 4978 4144
Registration & Insurance
All vehicles must have current registration (also called rego) and third party insurance. Vehicle registration is only payable to the Department of Transport and Main Roads; you can however choose which insurance body you wish to use for third party insurance cover. Please note third party insurance only covers you for any injuries your car causes to other road users if you are at fault in a motor vehicle accident, not the cost of damage to the other person’s vehicle or property. If you wish to cover your own vehicle for damage, as well as for any damage you may cause to the property of others you will need to take out comprehensive insurance, with the insurer of your choice.
New & Used Cars
Vehicles for sale can be found in car dealerships, through the newspaper, online etc. When purchasing a registered used vehicle, the vendor must display a safety certificate, which guarantees the potential buyer that the car for sale has been tested and is safe to drive.
Hire Cars
For companies that hire cars see Car &/or Minibus Hire in the Yellow Pages of the telephone directory.
Taxis
Gladstone Area only
Blue and White Taxis 131 008
Please note that taxis and Uber are very busy around school pick up time. Book well in advance if you require any at this time.
Public Transport – Buses
Buslink 4972 1670
Information on routes, bus timetable are available at:
http://www.buslinkqld.com.au/gladstone/gladstone.htm
You could also ring Buslink for help regarding where you want to go and at what time.
Public Transport – Trains
Qld Rail provides train services to north and south of the Gladstone Region. For information on fares and services phone Qld Rail on 1300 131 722 or access their website:
http://www.queenslandrail.com.au/RailServices/Traveltrain/Pages/Traveltrain.aspx
Privately Owned Transport Providers – for travel outside the Gladstone Region
Buses
Greyhound Australia 1300 473 946 http:/www.greyhound.com.au/
Planes
Qantas 13 13 13 http://www.qantas.com.au/
Virgin 13 67 89 https://www.virginaustralia.com/au/en/
Alliance Airlines has a partnership with Virgin and this is who you will fly with. Booking is done through above website
Cycling/Walking
In Queensland cyclists are bound by many of the same road rules as motor vehicle drivers. There are however some additional rules for riding a bicycle, including wearing an approved, correctly fitted and fastened bike helmet at all times. For other specific rules relating to bicycles see the Dept of Transport’s website:
For suggested cycling and walking areas around the Gladstone Region, please go to the Gladstone Region Council’s website for maps.
https:/www.gladstone.qld.gov.au/cycling-walking#maps
You can access the Queensland road rules here:
Step 4: Be Aware About the Health System
Medicare
The Australian Government provides help with medical expenses through a scheme called Medicare. Most Australians have a Medicare Card, which entitles the card holder to free or subsidised medical assistance in the public system. Permanent residents are eligible to join Medicare and gain immediate access to health care services and programs such as free public hospital care, help with the cost of out-of-hospital care and subsidised medicines.
To apply for a Medicare card, you will have to go to your nearest Medicare office.
The Medicare office in Gladstone is situated at 164 Goondoon Street, phone 13 24 68.
Website: humanservices.gov.au, then type Gladstone Office Queensland in the Search box. Click on arrow at Find Us. Type in Gladstone QLD 4680 in the Locate box.
Private Health Insurance
Access to private health insurance has become a key point of interest for families arrive from overseas as well as Australian residents.
A useful site to browse for information is https://www.privatehealth.gov.au/
A useful site to browse for information about the Australian Health System is:
https://www.health.gov.au/about-us/the-australian-health-system
The Medicare and Pharmaceutical Benefits Scheme Information Kit is for new arrivals to Australia and has information about our main health programs, including Medicare and the Pharmaceutical Benefits Scheme (PBS). The kit is translated into 19 community languages and has useful information for everyone, even if they have lived in Australia for some time. Visit website: http://www.medicareaustralia.gov.au/public/migrants/language/index.jsp
Public Hospitals
Public Hospitals provide an Accident and Emergency Department that can be accessed 24 hours per day, seven days per week in emergency situations, or where other services are not available. In non-emergency cases and where services are unavailable please access a doctor.
Temporary residents have to pay an up-front fee. If you attend the Emergency unit; you may be able to claim this on your private health insurance.
If you are admitted to hospital, temporary residents may face daily costs and additional charges for services received while you are in hospital. This could add up to a significant amount, so do not hesitate to talk to someone to make arrangements if you are unable to pay the fees up front. You are unable to choose your own doctor when you enter the public hospital system. Should you use a private hospital you will be able to choose your own doctor.
Your local public hospital phone number is: Gladstone Hospital 4976 3200
Their website is https://www.health.qld.gov.au/cq/hospitals/gladstone
Private Hospitals
We no longer have a private hospital in Gladstone. The closest private hospital is in Rockhampton, 1 hour and 30minutes drive or accessible by bus. Details of these hospitals are available in The Yellow Pages phone book.
Medical Practitioners (Doctors)
Doctors are located in medical practices throughout the Gladstone Region. There is no rule governing how much doctors can charge you for a service, so you should always ask what the cost will be when making an appointment.
Permanent residents need to bring their Medicare card with them when attending medical appointments.
A full list of doctors is available in the Yellow Pages of the telephone directory, in the section titled Doctors – Medical Practitioners.
Types of Medical Practices:
Bulk Billing – The practice charges the Government for providing a medical service so the client does not need to pay anything. Not all doctors will bulk bill and will charge you for payment immediately. Ask the practice what they do when you make an appointment.
For further information on bulk billing please refer to
https:www.healthdirect.gov.au/bulk-billing-for-medical-services
Specialist Medical Practitioners
To access a Specialist Medical Practitioner, you will need to obtain a referral letter from your doctor before you can make an appointment.
Allied Health Services
Generally, appointments with allied health services (dentists, optometrists, physiotherapists, etc) are not covered by Medicare. However, some services may be wholly or partly covered by private health insurance.
There is no rule governing how much health services can charge you for a service, so you should always ask what the cost will be when making an appointment. You can also check with your private health insurance provider what if any costs of the service will be covered by your health fund, and if the health fund has a preferred supplier. Using a preferred supplier generally results in you receiving a greater refund from your private health insurance.
For more information go to website https//healthdirec.gov.au/allied-health
A full list of allied health services is available in the Yellow Pages of the telephone directory listed under each specific profession, e.g. dentists, physiotherapists etc.
Pharmacies (Chemists)
Chemists are located through the Gladstone Region. Whilst Chemists can supply a range of over the counter medications, many you cannot access without a prescription from your doctor.
Prices vary from chemist to chemist and if you have prescriptions that need to be filled regularly it may be worth your while finding the chemist that can supply your medication at the cheapest price. Another way to decrease the cost of medications is by choosing to use generic rather than brand name drugs. Generic drugs are generally less expensive than brand name drugs although they are almost chemically identical, and meet Australian standards for safety and effectiveness. You can ask your doctor or your pharmacist if there is a generic drug you can use as an alternative to a brand name.
A full list of pharmacies is available in the Yellow Pages of the telephone director, in the section titled Pharmacies – Pharmacists. Or, you can access it online here
Step 5: Get a Tax File Number (TFN)
Everyone who receives an income in Australia needs Tax File Number. Income includes wages or salary from a job, money earned from investments, and government payments.
If you are a permanent or temporary resident in Australia you can apply for a Tax File Number online at any time after entering Australia.
Website: https://www.ato.gov.au/Forms/TFN—application-for-individuals/
To apply online you must have a valid passport or relevant travel documents, must be authorised to work in Australia by the Department of Home Affairs, have a valid student visa, or allowed to stay here indefinitely, and be in Australia when you lodge your application.
When applying online the Tax Office will compare your personal details with Department of Home Affairs’ records. When the Tax Office have validated your details they will give you a receipt number.
Please note free internet access is available to all Gladstone Regional Council Libraries and WIN Inclusion Centre
Step 6: Seek Employment
Apply For a Job
There are employment agencies in the Gladstone region that you can use when looking for a job. Those agencies provide up-to-date information about jobs available.
To register there you will be given some forms to complete. You will have to provide agencies with your contact details and resume, or you can start looking for a job on the internet.
A full list of employment agencies are available in the Yellow Pages of the telephone directory, in the sections titled Employment – Labour Hire Contractors and Employment Services. Government funded employment agencies can be found in the Community Services Directory.
Get You Skills Recognised
In Australia no single authority assesses or recognises all overseas qualifications. Many professional, government and other organisations are involved, depending on the type of qualification or occupation and whether the assessment is for the purpose of migration or employment in a particular State or Territory of Australia.
Please note that Skill Assessments are not an assessment of your suitability for employment or the likely success or failure of you obtaining Australian residency status.
For more information go to website https://www.ato.gov.au/jobs/finding/specific/migrant/skills
Employee entitlements and awards
All private sector employers in Queensland are covered by the Fair Work national workplace relations system. As an employer, you must provide your employees with the minimum entitlements under this system, or you could face penalties.
The Fair Work system outlines a set of minimum National Employment Standards (NES), modern awards, a national minimum wage, and unfair dismissal laws.
All Australian workers covered by the NES are provided 10 minimum entitlements regards:
For further information please check: http://www.business.qld.gov.au/business/employing/employee-rights-awards-entitlements/entitlements-awards Or https://www.fairwork.gov.au/
Childcare Services Australia
The Gladstone Region has a variety of Child Care Services including Child Care Centres, a Family Day Care Program, Vacation Care Program, and before school and after-school programs.
Approved child care is child care that has been approved by the Australian Government for Child Care Benefit (CCB) purposes because it meets certain standards and requirements. To get a complete list of approved child care services in the area, or to obtain information on vacancy details please contact the Child Care Access Hotline on 1800 670 305.
If you are looking for approved child care services, you can use the following link to find information about the services in this area (contact details and fees):
https://www.acecqa.gov.au/resources/national-registers
Child care centres are listed in the Community Services Directory.
Step 7: Studies and Education
In Queensland the Education system is organised as follows:
The school year runs from the end of January to mid-December. It is divided into two semesters (with two terms in each) and vacation breaks for Easter, Winter, Spring and Summer. School is compulsory for children aged between five and 17 years inclusive (earning or learning).
For more information visit website https://qld.gov.au/education/international/qualifications/school/system
Kindergarten
Attendance in kindergarten is not compulsory. It provides an opportunity for you to introduce your child to a pre-school environment. Kindergarten is available on a two or three day a week basis and is offered both at Kindergartens and some Day Care Centres. Fees are payable. Kindergarten groups can get heavily booked and it is wise to enrol your child as early as possible by contacting the centre of your choice.
Kindergartens are listed in the in the Community Services Directory.
Prep
It is not compulsory for your child to attend the Prep year as soon as they are old enough—5 by 30 June in the year they enrol. You can delay their entry by 1 year if you feel they are not ready, but when they start school, they should still start in the Prep year. Prep is the first full-time year of school offered at primary schools. Prep provides the foundation for your child’s success at school.
Primary School
Primary schools provide the first six years of compulsory education. Your child can be enrolled at your local state school from late January in the year they turn six.
Secondary/High School
Secondary schools provide a further four years of compulsory education (Years 7-10) and two years of post-compulsory education (either earning or learning).
Public and Private Schools
You can choose to have your children educated in public (state government) or private (independent) schools throughout the country. Public schools do not charge tuition fees.
The parents and citizens’ associations of most schools, however, ask parents/caregivers for a financial contribution. This may be used to provide extra resources, such as art materials or sporting equipment. The amount varies from school to school.
Secondary schools will charge a yearly fee for hire of text books; use of Internet etc, or the option is available to purchase new text books. In most schools, parents are responsible for providing such items as stationery and uniforms. Parents also bear the costs of sending their children on school excursions and to camps and for participating in extracurricular activities.
Most Private schools fall into one of two categories: schools administered by the Catholic Education Office and independent schools of other religious persuasions administered by their own boards. Private or independent schools have their own fee structure and receive a subsidy from both Federal and State governments.
To enrol your child in a school, contact the school by telephone or in person. You will need to take your visa or entry to Australia documents, proof of their date of birth and any papers, including school reports relating to their previous education. You may also need to show immunisation documents.
TAFE
Gladstone TAFE is part of Central Queensland University. CQUniversity Australia is a registered training organisation and through the Vocational Education and Training in Schools (VETiS) program, offers Year 11 and 12 high school students the opportunity to study a range of vocational education and training (VET) courses as part of their Queensland Certificate of Education (QCE). Students have the option to choose between Certificate I, II and III level courses in a wide variety of study areas.
Set Plan (Senior Education and Training Plan) – https://studentconnect.qcaa.qld.edu.au
School Based Apprenticeships and Traineeships
Special Education Services
May be available to support students and children with disability by providing visiting or outreach support to state and non-state schools, childcare centres and kindergartens
https://education.qld.gov.au/students/students-with-disability
Rosella Park School
This school provides a specialised and challenging curriculum for students with moderate to severe intellectual impairments, whose ages range from five to eighteen years.
For updates and events
Office – Gladstone:
A: 1 Manning St, South Gladstone QLD 4680
P: 07 4903 1931
Office – Rockhampton:
A: 223 Campbell St, Rockhampton QLD 4700
P: 07 4900 1617
Welcoming Intercultural Neighbours Inc. recognises and acknowledges the Aboriginal People of mainland Australia and related island communities and the Torres Strait Islanders as the First Peoples of this Country.
We acknowledge the respective Traditional Owners on whose countries we live and work and Elders Past and Present. We pay tribute to their enduring stewardship of this country, and honour their ongoing contribution to the spiritual, environmental, social, cultural, political and economic fabric of our society.